Setting up your email

Please take a few moments to read and understand the email setup guide, then you should be up and running with your email quickly and easily.

Email Setup Steps:

Step 1: Your Email and Password

First, be sure you have your email and password handy. In all prompts you will use your full email address – for both incoming and outgoing mail servers. If you’re having email issues, double checking your Email and Password is the first step!

Email info@example.com
Password *Your Password*

Step 2: Accessing Webmail

Many people prefer to access their email from Webmail. To do so, simply visit the Webmail URL for your domain. Logging into Webmail is one of the first things any new email owner should do – just to be sure that your username and password are correct – and, you’ll find detailed setup instructions in your new inbox.

Webmail Address example.com/webmail

Step 3: SSL or NON SSL?

When available, most folks prefer to use SSL when configuring their emails. SSL Certificates can be installed on any domain, but they’re not always available by default.

Your domain example.com HAS SSL installed. Please use the SSL settings in step 4.

Step 4: Setting Up Email in a Desktop Program

To set your email up in Outlook, Thunderbird, MacMail or other app, be sure you configure it using the following settings.

Incoming Mail Server (NON SSL):

Your email can be accessed without using SSL if you use the following configuration.

Non-SSL mail.example.com
Requires Authentication? Yes, Full Email and Password
Email info@example.com
Password *Your Password*
Ports IMAP: 143

POP: 110

Authentication Normal Password

Incoming Mail Server (SSL):

You can access your mail over SSL for additional security. You can use mail.example.com only if your website already has an SSL Certificate installed.

SSL mail.example.com OR 93.184.216.34
Requires Authentication? Yes, Full Email and Password
Email info@example.com
Password *Your Password*
Ports IMAP: 993

POP: 995

Authentication Normal Password

Outgoing Mail Server (NON SSL):

Your email can be sent without using SSL if you use the following configuration.

Non-SSL mail.example.com
Requires Authentication? Yes, Full Email and Password
Email info@example.com
Password *Your Password*
non-SSL Ports SMTP: 587 or 25
Authentication Method Normal Password

Outgoing Mail Server (SSL):

You can send your mail over SSL for additional security. You can use mail.example.com only if your website already has an SSL Certificate installed.

SSL mail.example.com OR 93.184.216.34
Requires Authentication? Yes, Full Email and Password
Email info@example.com
Password *Your Password*
SSL Port SMTP: 465 or 587

 

Authentication Method Normal Password

Common Problems

Most email connection issues are caused by incorrect configurations. If you’re having trouble, try the following steps to troubleshoot your connection.

  1. Can you access your webmail login page at example.com/webmail?
  2. Can you log into your webmail at example.com/webmail?
  3. Are you using your FULL email address (info@example.com) as your username, and is your passsword correct?
  4. Are you using the correct ports for your incoming and outgoing mail?
  5. Are you connecting to mail.example.com on SSL Ports when your website does not have an SSL Certificate (https) – if so try 93.184.216.34 instead.
  6. Is your outgoing mail server using port 587? Try Port 25 instead.
  7. Is your outgoing mail server using TLS when TLS is not enabled?
  8. Are you connecting over ‘Normal Password’?
  9. In MacMail, please check ‘Allow Insecure Authentication’ and retry

IMAP or POP?

IMAP and POP are different mail protocols. Generally speaking most people use IMAP, as it leaves a copy of your mail on the mail server, and syncs your folders, so that you can access your inbox from multiple devices – say if you have an iPhone and a Laptop, and want to be able to access your mail from both. POP, however, downloads the mail to your inbox and removes it from the server (in most configurations), and it will not sync folders, so it would not be possible to sync your mail across multiple devices.